Employee IT Service Desk (m/f/d) – 32083

Workspace

Working time

Full-time

Online since

07.09.2023

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Your employer

Welcome to AIDA – the company where team spirit is truly lived. Come join our international AIDA family and work for one of the world’s best-known and most innovative cruise companies. To protect the beauty of the oceans and the earth, we are pioneers in sustainable cruising. Discover your #PlaceToWe with us.

Our IT team works with state-of-the-art technologies in an agile environment. We are continuously expanding the IT area both on board our ships and on land.

We are looking for you at the earliest possible date at our company headquarters in Rostock.

Your activities

Providing first-class customer support to solve technical problems and inquiries by phone, email or chat
Ensuring system administration and compliance with quality standards in the IT service desk at the Rostock and Hamburg site (first-level support)
Analysis and troubleshooting of IT malfunctions and processing of service requests
Installation, configuration and commissioning of hardware and software with a focus on user devices (PC, notebook and mobile devices)
Assistants in the IT service desk at the Rostock and Hamburg site (first-level support);
Installation, configuration and commissioning of hardware and software with a focus on user devices (PC, notebook and mobile devices)
Administration of user accounts, access rights and security policies
Überwachung, coordination and documentation of support activities

Your qualifications

Training as an IT specialist (m/f/d) for system integration or comparable training, career changers are also welcome
A first professional experience in first-level support or a similar IT service is desirable
;similar IT service
Willingness to travel to Hamburg or on board our ships
Very good German and English skills as well as knowledge of Windows and Office 365
Strong communication skills, a very high service orientation, flexibility and teamwork