IT Service Manager Network (m/f/d) – 21711

Engineering & IT

Workspace

IT

Working time

Full-time

Online since

02.11.2022

Apply with one click

AIDA is one of the best-known and most innovative cruise companies in the world. To protect the beauty of the oceans and the earth, we are pioneers in sustainable cruising. Technical and managerial staff have first-class career opportunities with us.

Our IT team works with state-of-the-art technologies in an agile environment. Both on board our ships and ashore, we are continuously expanding the IT area.

We are looking for you at the earliest possible date at our company headquarters in Rostock.

  • Responsibility for the provisioning, &um;monitoring and management of the infrastructure services, according to the agreed service level agreements with the service providers
  • Support the planning, implementation, execution and optimization of the network architecture
  • Prüfung of contracted IT services and implementation of IT governance in consideration of efficiency
  • Compliance and continuous improvement of processes and procedures related to analysis, design, development, implementation, configuration and lifecycle management as per &Alad; IT Service Catalog
  • Communication with vendors and service providers to ensure all services are effectively and efficiently supported 
  • Escalation, conflict and risk management 
  • Collaborate in an international environment, as well as contribute to international, strategic projects to optimize our network environment

  • Studies in computer science, business informatics or strongly IT focused education
  • Inclusive experience in project management, provider management, outsourcing and service management
  • Open-mindedness to new technologies in the network, design and process environment
  • Ideal expertise in network topologies 
  • Expertise in ITIL processes of configuration management, incident and service request management, change management and problem management
Workspace

IT

Working time

Full-time

Online since

02.11.2022

Apply with one click
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